Shipping and Return Policy
Shipping and Return Policy
Returns & Exchanges:
At DOGGO CAT WORLD, we strive to make our product descriptions as detailed as possible so that you know exactly what you are getting when you receive our products.
We want our customers to know exactly what they are ordering.
Order Cancellation Policy:
We take pride in our ability to process all orders placed on our site quickly.
Most orders are processed within 12 hours. If you wish to cancel your order for any reason, please email us at contact@doggocatworld.com as soon as possible.
A large majority of in-stock items are processed and/or shipped within 12 hours, so it is imperative that you contact us during this period so we can attempt to cancel your order before it is processed and/or shipped.
No cancellation requests can be considered if your order has already been processed.
Address Errors:
It is your responsibility to verify the accuracy of this address and to contact us promptly to specify any changes. This change can only be made if your order has not yet been processed.
We cannot be held responsible for incorrect shipping information. We are also not responsible for refused or undeliverable orders (inaccessible addresses, incomplete addresses, etc.).
In these cases, these packages may be returned to us, but not systematically.
If your order is returned to the sender, we will offer to refund your order minus shipping costs or offer to resend it, according to your choice.
You are not eligible for reshipping or refund of your order until your package has been received by the sender.
Return Policy:
We accept returns* for any reason!
Whether you are dissatisfied or simply changed your mind. Our return policy is 14 days from the moment you receive your products.
If for any reason you are not satisfied, simply fill out this return form.
Sign it and then send it with your package to the address we will provide you when you contact our support.
Return shipping costs are the responsibility of the customer.
Shipping Policy:
Your order will be processed within 1 to 3 business days and then shipped for free!
During peak periods this may take longer, thank you for your understanding.
Delivery times are between 7 and 12 business days.
Procedure in case of non-receipt of package
We are committed to ensuring customer satisfaction and providing a seamless online shopping experience. However, in the unlikely event that a package is marked as "delivered" in our tracking system but you have not received it, please follow the procedure below to help us resolve the issue:
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Initial Verification: Please check around your home, with your neighbors, or at your building's reception, if applicable, to ensure the package was not left in a safe place or received by someone else in your absence.
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Sworn Statement: If, after verification, the package is still missing, we will ask you to fill out a sworn statement confirming that you did not receive the package. This step is necessary to conduct a thorough investigation with our delivery services and secure the claims process.
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Submission Procedure: The sworn statement form can be downloaded directly from our site. Once completed, it must be signed and accompanied by a copy of your ID. These documents can be sent to us via a secure upload link available on our site or directly by email to contact@doggocatworld.com.
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Processing Your Case: Upon receipt of your sworn statement and supporting documents, our team will process your case as quickly as possible and keep you informed of the progress of our investigation. Depending on the results of the investigation, solutions such as a refund, reshipping of the package, or another form of compensation may be considered.
Due to increased demand for our products, our small business has had to expand our production capabilities, and currently, some of our products may be shipped directly from China. We want to assure you that despite this change in our production chain, the quality of our products remains our top priority and receives special attention to meet your expectations.