Terms and Conditions

Shipping Policy:

Your order will be processed within 1 to 3 business days and then shipped for free!

During peak periods this may take longer, thank you for your understanding.

Procedure in case of non-receipt of package

We are committed to ensuring customer satisfaction and providing a seamless online shopping experience. However, in the unlikely event that a package is marked as "delivered" in our tracking system but you have not received it, please follow the procedure below to help us resolve the issue:

  • Initial Verification: Please check around your home, with your neighbors, or at your building's reception, if applicable, to ensure the package was not left in a safe place or received by someone else in your absence.

  • Sworn Statement: If, after verification, the package is still missing, we will ask you to fill out a sworn statement confirming that you did not receive the package. This step is necessary to conduct a thorough investigation with our delivery services and secure the claims process.

  • Submission Procedure: The sworn statement form can be downloaded directly from our site. Once completed, it must be signed and accompanied by a copy of your ID. These documents can be sent to us via a secure upload link available on our site or directly by email to contact@doggocatworld.com.

  • Processing Your Case: Upon receipt of your sworn statement and supporting documents, our team will process your case as quickly as possible and keep you informed of the progress of our investigation. Depending on the results of the investigation, solutions such as a refund, reshipping of the package, or another form of compensation may be considered.

Due to increased demand for our products, our small business has had to expand our production capabilities, and currently, some of our products may be shipped directly from China. We want to assure you that despite this change in our production chain, the quality of our products remains our top priority and receives special attention to meet your expectations.

Legal Information

Sole Proprietor

Registered Office: 61 rue de Lyon, 75012 Paris

SIRET: 94990466800025

Company Registered with the RCS of Paris

VAT Identification Number: FR01949904668

Contact Us: Contact Form

Website Owner: Cédric des Lauriers

Publication Manager: Cédric des Lauriers

Hosting: Hostinger International Ltd. 61 rue Lordou Vironos, 6023 – Contact

Overview

DoggoCatWorld.com is a website for the sale of high-quality pet products, providing customers with the opportunity to purchase premium items for their pets, delivered directly to your doorstep.

Personal Data

We would like to remind you that you have the right to access, modify, rectify, and delete the data concerning you, in accordance with Law No. 78-17 of January 6, 1978.

For this purpose, you can either modify your data by logging into your account or contact us for us to proceed with the modifications.